We cannot add or remove jewelry after you have placed your order. If your order has not been processed or packed yet, we can cancel it, and you can then place a new order with the correct items.

You can find more information on how to cancel an order in the section below.

If you wish to cancel your order, please contact us as soon as possible. You can either send us an email at support@wintherstudio.com with the subject "CANCEL" followed by your order, and we will do our best to assist you.

If your package has already been processed and packed, we are unable to cancel the order. During busy periods (Campaigns, Black Friday, Christmas, etc.), we can't guarantee that your order can be canceled.

The delivery time is 2-5 business days, but during busy periods, there may be longer delivery times. It is usually busy around May/June and November/December.

If more than 5 business days have passed or your package is not moving, please contact us at support@wintherstudio.com.

If you haven't received your order confirmation, please send an email to support@wintherstudio.com, and we will resend it to you.

Don't forget to check your spam folder!

We process your return as quickly as possible, and you'll recieve a mail once the return has been completed.

If you already have a ring in the desired size, you can measure it by downloading the app 'Ring Sizer by Kimaï' on your phone. This app helps you determine your ring size using an adjustable tool, so you can find the perfect fit!

Alternatively, you can measure your finger using this simple method:

1. Take a thin piece of paper and wrap it twice around the finger you want to measure.

2. Use a marker to draw a line across both layers of the paper.

3. Unwrap the paper and measure the distance between the two lines.

4. The measurement in millimeters corresponds to your ring size (52 mm = size 52).

Keep in mind that this method is only a guideline, as size can vary depending on material, temperature, and which hand you measure on.

For the most accurate result, visit a jeweler, where they can measure your ring size precisely.

Our ring sizes follow EU standards.

Taking good care of your jewelry helps extend its lifespan, so you can enjoy your beautiful pieces for years to come.

Stainless Steel (Waterproof Jewelry) & Sterling Silver:

• Always store your jewelry in a dry and clean place, away from moisture, sunlight, and high heat.
• Keep pieces separate to prevent scratches, preferably in a jewelry box or the small pouch you received with your order.
• Remove your jewelry when sleeping, cleaning, or using hand sanitizer.
• Avoid exposure to strong chemicals.
• Use our polishing cloth to remove dirt when you take off your jewelry. You can find it here.

Brass & Copper Jewelry:

• Store your jewelry in a dry and clean place, avoiding moisture, sunlight, and high heat.
• Keep pieces separate to prevent scratches, in a jewelry box or the pouch provided.
• Remove jewelry before sleeping, bathing, cleaning, exercising, and washing/sanitizing hands.
• Avoid exposure to liquids or chemicals like perfume, lotion, cleaning agents, saltwater, and chlorine.
• Wipe off dirt with a dry cloth after wearing.

You have a two-year warranty, so if your jewelry is damaged og broken, please send us an email at support@wintherstudio.com with a picture of the damaged item and your order number.

Note! The warranty does not cover normal wear and tear, user errors, scratches, or jewelry that has been lost.

We follow the Danish nickel law and are always ready to assist you with any questions regarding allergies.